In a crisis ridden business environment, customers have become averse to surprises and there is a heightened need for shorter development cycles and higher visibility. This is translating into customers specifically asking for agile. Service organizations like Wipro Technologies need to adopt lean and agile methodologies to support the transition. As agile coaches, the biggest challenge we face is in transitioning the mindset of the team from that of a waterfall model to an agile thought pattern. Our experience in converting waterfall team to agile is shared in this report.