What’s a mental model? Those in the field of cognitive research have been defining mental models for a few decades. The term “mental model” has come to mean “a mental representation.” The mental models described in this presentation are representations of people’s behavior, philosophies, and emotion around how they accomplish something, regardless of which tools they use. Aligned with the ways you support users, mental models provide a clear roadmap of where your organization should invest its energies, and also where it shouldn’t, allowing you to stretch your limited resources.
As leaders in a large IT organization of a Fortune 250 company, we leveraged our agile project experiences to transform how IT manages its portfolios of projects. Along the way we ran headlong into inherent conflicts between agile and legacy corporate processes and mindsets. We recognized the need to transform those legacy processes and mindsets to effectively manage project investments in an agile manner. In this session we discuss the challenges we faced and the successes we realized with IT investment funding, change management, and governance.