program selection system

Why does Agile adoption fail? Why do projects doing “textbook” Agile sometimes fail. There is of course no one right answer to these questions. But we suggest the answer can often be gleaned by considering the small things. It’s quite common for projects to follow a “textbook” Agile methodology in the large, while undermining basic Agile principles in the small. We don’t suggest that allowing small problems to flourish is willful neglect. Rather, small, easily ignored nuisances or compromises in the quality of the process and product can become debilitating in size and number.

Scrum focuses on collaboration with the customer, but what if your customer is actually a provider for yet another customer? Then who is your REAL customer? What if these two possible customers have a hostile relationship? Then who is your customer? These are the kinds of real world questions that we examine in this experience report.

The report describes a situation involving a complex customer relationship and the consequences of failing to identify the correct customer.