shared resources
The Doctor is "In" - Using the Office Hours Concept to Make Limited Resources Most Effective
Fri, 2008-02-08 21:27 — Andrea Leszek, Catherine Courage
Typically, scrum teams work best when team members are 100% allocated to the team. But what about team members that can’t be? What about teams that don’t have a member from a functional area like User Experience or TechPubs? This experience report examines how salesforce.com has handled: sharing resources between teams, and filling in gaps when a functional expert is missing from a team. Salesforce.com uses an “Office Hours” program for teams to utilize the expertise of functional experts (like writers and designers) when those experts aren’t on the team.
