Michael Mah is director of the Benchmarking Practice and author with the Cutter Consortium, a Boston-based industry thinktank. He’s also managing partner of QSM Associates Inc, a firm specializing in software measurement and project estimation for both in-house and outsourced development. With over 20 years of experience, Michael has written extensively and consulted to the world’s leading software organizations while collecting data on thousands of projects worldwide. Michael’s background is in physics, electrical engineering, conflict resolution, and mediation. Michael’s book-in-progress, “Optimal Friction” examines the dynamics of teams under time pressure, and its role in contributing to success and failure. He lives in the mountains of western Massachusetts with his two young children.